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Terms & Conditions

Last updated: October 2026. Draft for review: payment terms updated to the new booking system.

Welcome to HIDE n SEEK. We're glad you've chosen to stay with us and we want your time in one of our cabins to be as easy as possible. Please take a minute to read these terms. They cover using this website and booking a stay with us.

1. Who we are

HIDE n SEEK is a trading name of Go Hide Ltd, company number 17492134, registered office 26 Dome Hill, Caterham, CR3 6EA. HIDE n SEEK is a collection of off-grid cabins across the English countryside. When you book, your contract is with Go Hide Ltd.

2. Using this website

Please use our website for lawful purposes only. Don't use it in any way that's unlawful or harmful, or that could damage, disable or impair the site, and don't try to get unauthorised access to any part of it or the systems behind it.

3. Booking and payment

  • Bookings are made directly with us through our website.
  • If you book more than 30 days before arrival, we take a 30% deposit to secure your booking, and the balance is taken automatically from the card you booked with 21 days before you arrive.
  • If you book 30 days or less before arrival, full payment is taken when you book.
  • If the balance payment fails, we'll send you a secure link to pay by email and WhatsApp. If the balance still isn't paid 7 days after it was due, we may cancel the booking and keep the deposit.
  • Gift vouchers can be used towards any booking. Any unused balance stays on the voucher until it expires (12 months from purchase).
  • All prices include VAT where it applies.

4. Cancellations and refunds

Cancel more than 7 days before arrival for a full refund, minus a £25 admin fee. We can't refund cancellations within 7 days of arrival. Plans change, so we'd strongly recommend travel insurance to cover you for anything you can't see coming.

5. Changes to your booking

If we need to change it. Very occasionally we might have to move a booking. If that happens we'll offer you other dates or another cabin, and if neither works we'll refund you in full. The same goes for the rare double booking.

If you need to change it. Get in touch as early as you can and we'll do what we can, subject to availability.

6. Arriving and leaving

  • Check-in is from 3pm.
  • Check-out is by 10am, except at our Canterbury and South Downs cabins, where you have until 11am.
  • The minimum stay is 2 nights, with no arrivals or departures on Thursdays or Saturdays.

7. Who can stay

  • Each cabin sleeps two adults.
  • Children aren't permitted.
  • Extra guests beyond the number confirmed on your booking aren't allowed on site and may mean we end your stay without a refund.

8. Dogs

We love dogs. You're welcome to bring one well-behaved dog with you. Please pay the pet fee when you book, keep your dog under control at all times, use the stake and lead provided at every cabin, clean up after them, keep them off the furniture and the bed, and take responsibility for any damage they cause.

9. Looking after the cabin

Please treat it as you'd want to find it. You're responsible for any damage during your stay. If something breaks or goes wrong, tell us straight away and we'll sort it out together. We may need to charge for damage, excessive mess or missing items. We can't accept liability for personal injury, or for loss of or damage to your belongings.

10. Being a good neighbour

Our cabins sit in quiet places and we'd like to keep them that way. Please be kind to neighbours and other guests, keep noise down between 10pm and 8am, follow the Countryside Code, take your rubbish with you, go gently with the wildlife and plants, and no parties, loud music or antisocial behaviour. We reserve the right to ask guests to leave without a refund if behaviour is disturbing other people or damaging the site.

11. Safety

Please follow the safety guidance we give you, particularly around the wood burner, BBQs and firepits. Drive carefully on farm tracks and keep an eye out for livestock. You're in the countryside, so there's uneven ground, open water and wildlife about. Everything at the cabin is there for you to use at your own risk.

12. Club membership

When you book, you automatically become a member of the Off-Grid Nature Club. The club holds an exemption certificate from Natural England, which lets its members stay at the sites it certifies. Membership comes with your booking at no extra cost. As a member, you agree to the club's code of conduct and privacy terms at www.offgridnatureclub.co.uk. We share your booking and personal details with the club, as set out in our Privacy Policy.

13. Marketing

You'll only get marketing emails from us if you've opted in, and you can unsubscribe at any time. The club may contact you about your membership and site access separately.

14. Things outside anybody's control

Sometimes things happen that none of us can do anything about, like extreme weather, natural disasters or government restrictions. If we can't fulfil your booking because of something like that, we're not liable. Travel and cancellation insurance is the sensible protection here.

15. Information, intellectual property and links

We take reasonable steps to keep everything on this site accurate and current. Everything on this website, including the text, design, logos and images, is owned by or licensed to HIDE n SEEK. Our site may link to other websites; we're not responsible for their content or privacy practices.

16. Liability

To the fullest extent the law allows, HIDE n SEEK isn't liable for any indirect, incidental or consequential loss arising from use of this website. Nothing in these terms excludes or limits our liability where it would be unlawful to do so.

17. Changes and governing law

We may update these terms from time to time. These terms are governed by the laws of England and Wales, and any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

18. Get in touch

Any questions about these terms, email us at hello@hidenseek.co.uk.